Frequently Asked Questions

Ordering Questions:

How do I order?


If you're looking for smaller ladybug and nematode orders, check our contact us page to see if there's a garden centre nearby that you may be able to purchase from. For other products, to order directly from us, our deadlines are Friday at 2:00 for shipping Monday, and Tuesday at 2:00 for shipping Wednesday (PST), by which time we'd need all your shipping info and payment, whether it be credit card or E-transfer.




What shipping method do you use? Canada Post?


No, we do not ship via Canada Post. We ship all our products via courier, typically Purolator or UPS. We do this because our products are shipped live in cooled boxes, and typically should arrive in under 3 days. Feel free to contact to contact us with any concerns about delays.




Will the bugs survive being shipped to me?


Yes. Typical service all around Canada takes 1-2 days, and we ship our bugs in cooled styrofoam boxes with ice and gel packs to ensure that the bugs are not a) overheated and b) moving freely around the box. Most of our products, save for our ladybugs and nematodes, should be used as soon as possible after receiving them to ensure they are getting food as soon as possible.




How long will the order take to arrive?


Shipping time depends on where you are located. We ship out on Monday, Tuesday, and Wednesday, and will sometimes make exceptions for local deliveries to ship on Thursday. However, we bring in most products to ship out on Mondays and Wednesdays, so if you order before Friday at 2:00 PST, we can ship out to you on the following Monday; if you order before Tuesday at 2:00 PST, we will ship out to you on the following Wednesday if you receive two-day or overnight service. West Coast orders and larger cities such as Edmonton, Calgary, Montreal, Toronto, and Ottawa typically receive overnight service. If you live in a rural area, shipping may take two or three days.




Why is shipping so expensive?


We have to use the quickest shipping method possible because we are dealing with a live product. Unfortunately, that does mean that shipping to the east coast especially is often more expensive than we'd like, but we have no other option if the bugs are to survive the trip accross Canada.




How can I pay?


We accept MasterCard, Visa (not American Express), and E-transfer. If you are looking to set up a wholesale account with us, please contact us directly.




How much does shipping cost?


Shipping cost is very dependent upon your location. You'll have to contact us directly with your postal code in order to get a quote, but the minimum cost is $18.00 plus the product cost. If you are in a rural area, we typically recommend you pick up your parcel at the closest Purolator Hold for Pickup Location to ensure that the courier driver knows where to go.

  • BC Lower Mainland / Southern Vancouver Island: $18.00-$22.00 overnight
  • Northern BC: $24.00-$30.00 one to two-day
  • Calgary and Edmonton: $36.00-$38.00 overnight
  • Winnipeg, Regina, and Saskatoon: $38.00-$42.00 overnight
  • Rural AB, SK, and MB: Upwards of $38.00, one to two-day service
  • Toronto, Windsor, Ottawa, and Montreal: $45.00 overnight
  • Rural ON and QC: Upwards of $48.00, one to two-day service
  • NL, NS, NB, and PE: Upwards of $52.00, service dependant on your town. Minimum 2 days
  • Northern Canadian Territories: Upwards of $60.00, or shipped collect. Please contact us for courier options.
Why is shipping so expensive? If we choose a ground shipping route, then the order will take one week or longer to arrive and the bugs will not survive.




Where do you ship to?


We ship all across Canada. The only exceptions would be a place where service under 4 days is not possible. Even in that case, there may be a pickup location within driving distance you can travel to; please contact us if this is something you are worried about.




But you don't have a shopping cart?


We prefer to get in touch directly with you to make sure that our products are right for you before we confirm your order! Feel free to contact us either via E-mail, contact form, or phone.




What comes in your order?


Your order will contain the products you purchased, along with wrapped ice packs to keep the proudcts cool through shipping, as well as thawed packs to balance the temperature in the box. When you receive your order, there will be wrapped ice packs along with gel thawed that are purposely put with the order to help moderate the temperature levels within the styraphome box.





 
 

Ladybug Questions:

When do you have ladybugs in stock?


In ideal conditions, we would have ladybugs year round; however, because our ladybugs are collected wild, a number of variables make this not always the case. Often the weather is too hot, cold, dry, or humid in California, where the ladybugs are collected (or 'picked') and we experience a shortage. The most often time this happens is late May/mid-June in the transition from Spring to Summer. Keep an eye on the front page of the site where updates on ladybug stock are posted.




How long can I store my ladybugs?


Each bag of ladybugs comes with a date stamped on the bag, ~a month from when you recieve them. We recommend putting out a portion of your ladybugs right away, storing the rest in the fridge for a couple weeks, then putting out the rest to follow up after the first application.




I have a spider mite infestation. Will ladybugs help me?


We get this question a lot - the answer? Usually not. Ladybugs are generalists, meaning they will eat a large number of different pests under various circumstances. This, however, doesn't negate the fact that ladybugs' preferred food is aphids, and if ladybugs believe they will find aphids elsewhere, they will likely move on from your spider mite infestation. If you do have spider mites, check out our page here to read up on our predatory mite recommendations for spider mite control.




I'm buying more than one of your products. Will ladybugs eat the other good bugs?


If there are pests present, no. Predatory mites are quick, and if there is easier prey, such as whichever pest you are targeting - spider mite, thrip, whitefly, aphids - the ladybugs will feed on the slow-moving pest instead. If you find that ladybugs are eating into beneficial mite populations, this is a sign that your pest numbers have become so low that the ladybugs have no other options.




How do I get my ladybugs to stick around?


We recommend that you release ladybugs at dusk when they are least active. Mist your plants and the inside of the ladybug bag before releasing them, as this will encourage them to stick around. You can also put out a dish of sugar water, apple cores, raisins - anything high in sugar will attract the ladybugs.




I'm seeing little, long, black and orange insects on my plants after I introduced ladybugs. Help!


These are likely ladybug nymphs, which love eating aphids! You can see a photo of them here, along with a photo of ladybug eggs here. This is a good sign, as it shows that the ladybugs you purchased from us are reproducing and establishing a population to fight pests.




Do you sell ladybug larvae?


No, we do not. All we sell are adult ladybugs, but in the right environment, the ladybugs will breed and lay their eggs on the plants, the larvae then hatching on your plants. Look out for ladybugs’ yellow, football shaped eggs sticking up from the leaves of your plant.




I want to create a habitat for ladybugs in my classroom/for my kids. How would I do this?


Begin with purchasing adult ladybugs directly from us. We suggest that you set up an aquarium-like habitat for them with a mesh roof. Of course, you would need to find plant material to serve as a habitat, and a food source for the ladybugs (preferably plants that are covered with aphids! If you can’t find any, try inquiring at a local nursery). A small dish of sugar water and an apple core will also help keep the ladybugs happy. Once the adult ladybugs have been released, they will lay their eggs on the underside of the leaves. These eggs will then hatch into larvae and students/kids can watch the entire life cycle, which takes approximately 2-4 weeks.




Do you raise your own ladybugs at The Bug Lady?


No, we do not. There is no one who grows or raises ladybugs; instead, they are collected wild as adults from California and sent directly to us.




I’m seeing ants as well as aphids on my plants. What can I do to get rid of the ants?


In order for ladybugs to effectively control aphids, the ants must be taken care of, as ants farm aphids in order to feed on aphid-produced honeydew. We recommend that you put out ant traps before introducing any biological aphid controls. Ant traps can be purchased at your local Home Depot, Canadian Tire, or any hardware store.




Why are ladybugs unavailable this summer?


We received word from our supplier that we will not be receiving any summer ladybugs this year.

This is a shock to us, as this is the first time this has happened in Bob’s experience with ladybugs, which goes back to 1992. Commercial ladybugs come from California, and are collected from migrating swarms that escape the summer heat in the valley to the much cooler foothills nearby. We have had a “perfect storm” created by the combination of a prolonged drought (which is not that unusual) with the wildfires that made the news this past fall, which likely destroyed many of these hibernation sites.





 

Ladybug Questions:

When do you have ladybugs in stock?


In ideal conditions, we would have ladybugs year round; however, because our ladybugs are collected wild, a number of variables make this not always the case. Often the weather is too hot, cold, dry, or humid in California, where the ladybugs are collected (or 'picked') and we experience a shortage. The most often time this happens is late May/mid-June in the transition from Spring to Summer. Keep an eye on the front page of the site where updates on ladybug stock are posted.




How long can I store my ladybugs?


Each bag of ladybugs comes with a date stamped on the bag, ~a month from when you recieve them. We recommend putting out a portion of your ladybugs right away, storing the rest in the fridge for a couple weeks, then putting out the rest to follow up after the first application.




I have a spider mite infestation. Will ladybugs help me?


We get this question a lot - the answer? Usually not. Ladybugs are generalists, meaning they will eat a large number of different pests under various circumstances. This, however, doesn't negate the fact that ladybugs' preferred food is aphids, and if ladybugs believe they will find aphids elsewhere, they will likely move on from your spider mite infestation. If you do have spider mites, check out our page here to read up on our predatory mite recommendations for spider mite control.




I'm buying more than one of your products. Will ladybugs eat the other good bugs?


If there are pests present, no. Predatory mites are quick, and if there is easier prey, such as whichever pest you are targeting - spider mite, thrip, whitefly, aphids - the ladybugs will feed on the slow-moving pest instead. If you find that ladybugs are eating into beneficial mite populations, this is a sign that your pest numbers have become so low that the ladybugs have no other options.




How do I get my ladybugs to stick around?


We recommend that you release ladybugs at dusk when they are least active. Mist your plants and the inside of the ladybug bag before releasing them, as this will encourage them to stick around. You can also put out a dish of sugar water, apple cores, raisins - anything high in sugar will attract the ladybugs.




I'm seeing little, long, black and orange insects on my plants after I introduced ladybugs. Help!


These are likely ladybug nymphs, which love eating aphids! You can see a photo of them here, along with a photo of ladybug eggs here. This is a good sign, as it shows that the ladybugs you purchased from us are reproducing and establishing a population to fight pests.




Do you sell ladybug larvae?


No, we do not. All we sell are adult ladybugs, but in the right environment, the ladybugs will breed and lay their eggs on the plants, the larvae then hatching on your plants. Look out for ladybugs’ yellow, football shaped eggs sticking up from the leaves of your plant.




I want to create a habitat for ladybugs in my classroom/for my kids. How would I do this?


Begin with purchasing adult ladybugs directly from us. We suggest that you set up an aquarium-like habitat for them with a mesh roof. Of course, you would need to find plant material to serve as a habitat, and a food source for the ladybugs (preferably plants that are covered with aphids! If you can’t find any, try inquiring at a local nursery). A small dish of sugar water and an apple core will also help keep the ladybugs happy. Once the adult ladybugs have been released, they will lay their eggs on the underside of the leaves. These eggs will then hatch into larvae and students/kids can watch the entire life cycle, which takes approximately 2-4 weeks.




Do you raise your own ladybugs at The Bug Lady?


No, we do not. There is no one who grows or raises ladybugs; instead, they are collected wild as adults from California and sent directly to us.




I’m seeing ants as well as aphids on my plants. What can I do to get rid of the ants?


In order for ladybugs to effectively control aphids, the ants must be taken care of, as ants farm aphids in order to feed on aphid-produced honeydew. We recommend that you put out ant traps before introducing any biological aphid controls. Ant traps can be purchased at your local Home Depot, Canadian Tire, or any hardware store.




Why are ladybugs unavailable this summer?


We received word from our supplier that we will not be receiving any summer ladybugs this year.

This is a shock to us, as this is the first time this has happened in Bob’s experience with ladybugs, which goes back to 1992. Commercial ladybugs come from California, and are collected from migrating swarms that escape the summer heat in the valley to the much cooler foothills nearby. We have had a “perfect storm” created by the combination of a prolonged drought (which is not that unusual) with the wildfires that made the news this past fall, which likely destroyed many of these hibernation sites.